Refund policy

REFUND & EXCHANGE POLICY

Last updated: 28 August 2026

At Swarneva, every order is checked before dispatch. If you receive a damaged, defective, incorrect, or materially different item, please contact us within 24 hours of delivery so we can review the issue.

ELIGIBLE ORDER ISSUES

You may contact us for assistance if:

  • The item arrives damaged or defective
  • You receive an incorrect product
  • The product is materially different from what was ordered

Eligible issues must be reported within 24 hours of delivery. Requests made after this period may not be accepted unless otherwise required under applicable law.

Please email support@swarneva.in with:

  • Your order number
  • A description of the issue
  • Clear photographs and/or video showing the product and issue
  • Images of the packaging where relevant

EXCHANGE OR REPLACEMENT

For an approved eligible issue, exchange or replacement will generally be our first resolution.

The product should be unused and retained in its original condition and packaging wherever reasonably possible.

Availability of an identical replacement will depend on stock. If the same product is unavailable, we may offer an appropriate alternative, store credit, or another mutually agreed resolution.

REFUNDS

Refunds are not automatically provided for every exchange request.

Where a refund is appropriate, mutually agreed, or required under applicable law, it will be processed to the applicable payment method or through another agreed method.

Processing time after approval may vary depending on the payment provider or bank.

CHANGE OF MIND

Because jewellery is a personal-use category, we generally do not accept returns or exchanges solely because of change of mind, preference, styling choice, or because the customer no longer wishes to keep the product.

Please review product images, dimensions, materials, finish, and other product information carefully before placing your order.

This restriction does not affect remedies available for eligible damaged, defective, incorrect, or materially different products.

SALE & PROMOTIONAL PRODUCTS

Products purchased during a sale, promotion, or with a promotional offer remain eligible for review where they arrive damaged, defective, incorrect, or materially different from the order.

SHIPPING & COD CHARGES

Original shipping charges and COD-related handling charges are generally non-refundable once the applicable service has been provided, except where required by law or where the issue results from an error attributable to us.

RETURN / EXCHANGE PROCESSING

Once an eligible request is reviewed and approved, we will provide the applicable instructions.

After the returned item is received and inspected, an approved exchange, replacement, credit, or refund will generally be processed within 5–7 business days.

CONTACT

Email: support@swarneva.in
Phone: +91 95994 06456

Please report eligible damaged, defective, incorrect, or materially different order issues within 24 hours of delivery.

STATUTORY RIGHTS

Nothing in this policy is intended to limit any rights or remedies available to consumers under applicable Indian law.